Shipping policy

SHIPPING POLICY

Sana Steps

Thank you for shopping with Sana Steps. Below is our shipping information to help you know what to expect with your order.

 

PROCESSING TIME

All orders ship from Florida, USA.

Orders are processed within 1–3 business days.

You will receive a confirmation email once your order has shipped.

Processing times may be slightly longer during high-volume periods or holidays.

 

SHIPPING RATES & DELIVERY TIMES

Shipping rates are calculated at checkout based on your location and the shipping method chosen.

Typical delivery times:

• Standard Shipping (U.S.): 3–7 business days

• Expedited Shipping (U.S.): 2–4 business days

• International Shipping: Delivery times vary by country

Please note: delivery estimates do not include processing time.

 

ORDER TRACKING

Once your order ships, you will receive an email containing a tracking number.

Tracking updates may take 24–48 hours to appear.

SHIPPING ADDRESSES

Please ensure your address is correct at checkout.

We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

 

LOST OR STOLEN PACKAGES

If your package is marked as delivered but you cannot locate it, please:

1. Check with neighbors or building management

2. Verify that the address provided was correct

3. Contact the carrier directly for details

While we are not responsible for lost or stolen packages, we will do our best to help you resolve the issue.

 

DAMAGED PACKAGES

If your order arrives damaged, contact us here within 7 days  with your order number and we will get in touch with you. We’ll work on a replacement or refund.

 

ORDER CHANGES & CANCELLATIONS

Once an order has shipped, we are unable to cancel or change it.
If you need to update an order, please contact us here as soon as possible. 

CONTACT US

If you have any questions about shipping, please reach out to us here and we will get back to you.