Refund policy

RETURN & REFUND POLICY

At Sana Steps, we want you to feel confident shopping with us. If something isn’t right, we’re here to help.

 

30-DAY RETURN PERIOD

We accept returns within 30 days of delivery. Items must be unused, in original condition, and in their original packaging. Proof of purchase (such as your order number) is required. Any item that has been used or washed is NOT eligible for return.

 

HOW TO START A RETURN

To begin a return, please contact us here with your order number and reason for the return. We will provide you with return instructions and the return address.

 

RETURN SHIPPING COSTS

Customers are responsible for return shipping unless the item arrived damaged or incorrect. If the issue is our mistake, we will cover the return shipping cost.

 

REFUNDS

Once we receive and inspect your return, we’ll notify you of approval. Approved refunds are issued to the original payment method within 5–10 business days

 

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include photos. We will replace the item or issue a refund.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, opened baby products cannot be returned unless they arrive defective. If you have questions about a specific item, contact us before returning it.

 

ORDER CANCELLATIONS

If you need to cancel or change your order, please reach out as soon as possible. We can only make changes before your order ships.

 

CONTACT US

If you need help with a return or have any questions, contact us here or email us at info@sanasteps.com.